Learning To Listen

“Intuition is always right in at least two important ways:  it is always in response to something, and it always has your best interest at heart.”  This quote is from Gavin De Becker’s 1997 book The Gift of Fear.  A long time favorite of mine, I often give away a copy during my talks on...

Examination of Workplace Violence: Recognize and Diffuse

At first, I assume the phone call I am receiving is to schedule employee training. It is soon apparent, however, that the caller is in somewhat of a panic. “We fired this guy and now he is threatening his former boss,” says the lady on the other end of the line. “Can you help...